Cabin saunas including mPulse, Signature, and Amplify models include Sunlighten manufacturer warranty coverage.
Residential Warranty
- 7 years on cabinetry and heaters
- 3 years on controls
- 1 year on glass doors and audio
Commercial Warranty
- 5 years on cabinetry and heaters
- 1 year on controls
- 1 year on glass doors and audio
Additional Warranty Coverage
- Blaupunkt Premium Sound System: 1 year manufacturer's warranty
- Chromotherapy: 1 year manufacturer's warranty
- Water-resistant cover: 1 year warranty against fabric becoming unserviceable due to normal usage and exposure conditions, including sunlight, mildew, and atmospheric chemicals. The consumer is responsible for normal care and cleaning.
Optimal Wood Care
Sunlighten uses high-quality wood. Minor dents, scratches, and scuffing are normal and do not affect the sauna's integrity or operation. Variations in color or grain, and irregularities such as fine cracks, are not considered defects. During normal operation, wood may crack due to climate changes without affecting structural integrity.
Slight blemishes, scratches, or scuffs can happen in transit. Exterior blemishes can be concealed with furniture polish, oil, or other furniture treatment. Interior blemishes, scratches, or scuffs can be left alone or sanded. Avoid treatments with benzene or high alcohol concentration.
Outdoor Use
If the sauna is placed outdoors, the sold-separately sauna cover's plastic sheet must be used for additional water protection or the warranty will be void. Place the plastic sheet directly over the sauna roof before installing the cover. Elevate the cover with an object to ensure water runoff. The cover must always remain on the sauna, including when in use, to prevent water damage.
Warranty Disclaimers
- Cabinetry includes benches, floor grates, and heater cover frames.
- Controls include in-sauna tablet, sauna control pad, and power box.
- Audio includes stereos and Bluetooth amplifiers.
- 3-year warranty from the date of purchase: year 1 covers 100% against defects in materials and workmanship; year 2 covers 60% of parts and labor; year 3 covers 30% of parts and labor.
- The warranty does not cover damage due to user modifications, improper installation or use, incorrect cleaning, electrical surges, natural events, or third-party losses.
- Warranty covers normal use for the product's lifetime, defined as seven years. This includes replacement parts only and excludes costs or freight for parts shipped beyond 90 days from delivery. Labor and technician costs are not covered.
- This warranty applies only to the original purchaser and ends if ownership is transferred. The sauna must be purchased and used within one year of its manufacture date.
- The customer is responsible for freight charges, including parts shipped for servicing the sauna.
- The warranty is void if the sauna is altered, misused, abused, exposed to water, insect or rodent infestation, or not plugged directly into the required dedicated electrical wall outlet. Power strips, extension cords, and converters are prohibited.
- Deviating from published instructions or using a non-dedicated circuit voids the warranty. This covers manufacturing defects only and does not include damage from mishandling.
- To maintain warranty coverage, the sauna must be installed at least five feet away from any liquid or vapor water source, including cold plunges, showers, bathtubs, or similar equipment.
- Sunlighten is not liable for loss of use or other incidental or consequential damages. Sunlighten and its representatives are not liable for injury or property damage. Specifications may change without notice.