Residential
- 7 years on cabinetry and heaters
- 3 years on controls
- 1 year on glass doors and audio
Commercial
- 5 years on cabinetry and heaters
- 1 year on controls
- 1 year on glass doors and audio
Optimal Wood Care
Sunlighten uses the highest quality wood. Minor dents, scratches, and scuffing are normal and do not affect the sauna’s integrity or operation.
Variations in the color or grain, and irregularities such as fine cracks, are not considered defects. During normal operation, wood may crack due to climate changes, which will not affect structural integrity.
Prior to shipping, all wood material is inspected for consistency, color and quality. Slight blemishes, scratches, or scuffs can happen in transit. Exterior blemishes can be concealed by using a small amount of furniture polish, oil, or other furniture treatment. Interior blemishes, scratches, or scuffs can be either left alone or sanded. Avoid treatments with benzene or high alcohol concentration.
Warranty Disclaimers
- Cabinetry includes benches, floor grates, and heater cover frames.
- Controls include in-sauna tablet, sauna control pad, and power box.
- Audio includes stereos and Bluetooth amplifiers.
3-year warranty from the date of purchase. Year 1 = 100% warranty against defects in materials and workmanship. Year 2 = 60% warranty of parts and labor. Year 3 = a 30% warranty of parts and labor. However, the warranty does not cover damage due to modifications made by the user, improper installation or use, incorrect cleaning, electrical surges, or natural events. Additionally, it doesn’t cover any losses for third parties.
Warranty covers normal use for the product’s lifetime, defined as seven years. This includes replacement parts only and excludes costs or freight for parts shipped beyond 90 days from delivery. Labor and technician costs are not covered.
Sunlighten warrants the sauna to be free of material and workmanship defects. This warranty applies only to the original purchaser and ends if ownership is transferred. The sauna must be purchased and used within one year of its manufacture date. The customer is responsible for all freight charges, including parts shipped for servicing the sauna.
This warranty is void if the sauna is altered, misused, abused, exposed to water, insect/rodent infestation, or if it is not plugged directly into the required dedicated electrical wall outlet (using a power strip, extension cord, or converter is prohibited). Deviating from published instructions or using a non-dedicated circuit voids the warranty. This covers manufacturing defects only and does not include damage from mishandling.
To protect your sauna and maintain warranty coverage, it must be installed at least five feet away from any source of water that produces liquid or vapor, such as a cold plunge, shower, bathtub, or similar equipment. Placing the sauna closer than five feet to these water sources will automatically void the warranty.
Sunlighten is not liable for loss of use or other incidental or consequential damages. Sunlighten and its representatives are not liable for injury or property damage. Specifications may change without notice.
This warranty is for customers in the United States
